1. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
Returned within 14 days of delivery
Unused, and in the same condition received
In original packaging with all tags and accessories
Accompanied by proof of purchase (order number or receipt)
2. Exchanges
We offer exchanges for:
Defective or damaged items
To start an exchange, please contact us before sending the item back so we can confirm availability.
3. Defective or Damaged Items
If you receive a damaged or incorrect item:
Contact us within 7 days of delivery
Provide clear photos of the issue
We will replace the item or issue a refund at no cost to you
4. Return Process
To start a return, please contact our support team at:
Once your return is approved, you’ll receive detailed instructions on where and how to send your item.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong, defective, or damaged item).
Original shipping fees are non-refundable.
6. Refunds
Once your return is received and inspected:
Refunds will be issued to your original payment method
Processing time: 5–10 business days
You’ll receive a confirmation email once your refund has been processed